Operations with Sean Lane | VP of Revenue Operations Explains Why Operators are Attracted to Pain
If you’re an operator, you can’t deny that you get some sick satisfaction out of untangling a ball of impossibly tangled lights.
There’s something about being handed a problem that’s painfully broken, and fixing it. Our guest today, Navin Persaud (VP of Revenue Operations, @1PasswordVideos) has developed a well-formed perspective on how to seek out and solve the pain that pops up inside of revenue organizations.
In our conversation, Navin and I talk about optimizing for outcomes when solving pain, the mantra of the best operations teams, and we talk about why Operators don’t score goals but collect assists.
Key Points:
(00:00) Introduction
(01:18) Why Navin likes being in an operational role
(04:30) How Navin has learned to identify the pains worth solving at a company, and the solution to the problems themselves
(13:33) The 2 key pillars Navin believes Operations teams should build their work off of
(16:06) Rev Ops teams don’t exist to score goals, they exist to collect assists
(20:02) How Navin tactically carves out proactive functions within his team
(23:18) Operations lightning round
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#drift #operations #revenueoperations
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