#detailingtutorials
It is one thing to deliver a great detail job for your customer. Entirely different to deliver an overall great experience to your customer.
Detail skills are important, but I would say that overall customer experience is even more important.
It is rather easy to ask and determine that you have delivered a great detail job, but how would you know how good the overall experience in working with you as a business?
You ask your customer how good did you do on the detail job, but would you ever have the courage to ask how good is the overall experience in working with you as a person and business?