Usually, E102 error as well as E101 error occur upon Xbox One startup or during OS updates.
Basically, this indicates there is an issue with your Xbox One system update process.
To fix E102 error, some solutions require you to access the Xbox One startup error troubleshooter, some other require you to do a factory reset or a more complicated Offline System Update.
Watch this fixing guide video to learn how to fix xbox one error e102.