Boost Productivity: Luware's New Omni-Channel Capabilities
Oli Lifely, UK Head of Sales at @luwareAG dives into the new omni-channel capabilities of Luware's contact center with MVP Tom Arbuthnot.
🔘 Luware has added omni-channel capabilities as a new module in it's contact centre
🔘 New features include routing for web chat, email, and external tasks
🔘 Pricing explained, based on a license per service model, with flexibility to add on specific modules as needed
🔘 The platform offers live and historical dashboards, workflow editing tools, and integration with third-party CRMs