ServiceNow at the University of San Francisco: A Story of Revival and Success July 2019
In this Kloves Inc. webinar, discover the transformation journey of University of San Francisco’s ServiceNow platform in respect to Ownership, Support and Structure of the system.
Stephanie Carter, Product Manager of ServiceNow for the University of San Francisco, discusses the current support model university is using and how ServiceNow helped manage the issues related to adoption, governance, strategy and service.
She speaks about how almost a decade after initial ServiceNow implementation, the University of San Francisco decided to reintroduce the platform to ESS and to the user. How the reintroduction helped the university gain advanced ITSM (IT Service Management), ITBM (IT Business Management), ITOM (IT Operations Management), Discovery, Performance Analytics Premium and Service Portal capabilities to deal with 2,800 INC/REQ received monthly.
With the expansion of the internal demand since its adoption in 2009 at University of San Francisco, ServiceNow partnered with Kloves Inc. to upgrade the entire system. The configurations were reviewed, non-performing apps were retired, and a Service Portal was launched to serve the entire university community.
About Kloves Inc.:
Based in Santa Clara, CA, Kloves Inc. is the most sought-after implementation ServiceNow partner since 2011 with more than 250 customers and 400+ implementations.
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Website: https://www.klovesinc.com/
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