This multinational pharmaceutical company had grown through acquisition and acquired various companies along with their maze of different systems and processes. One thing was standardized across the board, SAP was the ERP system of choice.
Each division, and often each department, selected their own vendors to work with. The checks and balances were just not there. The process to get a new vendor onboard was cumbersome and onerous for the business user. The process took 3 to 4 weeks from when the new vendor was identified until a purchase order was able to be place with them. The business users were unhappy with how long the process took, the purchasing department was unhappy the numbers of new requests that had to be processed, and management was unhappy at that it was affecting productivity.
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