cash not received from ATM but amount deducted
Letter Format
To,
The Manager
Central Bank of India
Bank Adress
Subject: Complaint – no money received from ATM, amount deducted.
Ref: Savings Account Number – 000000000, Name- Account Holder Name
Dear Sir/Madam,
I am a savings account holder in your bank’s Central Bank of India Adress branch, bearing account number 00000000 and ATM number 0000000000 On (date:17-06-2022) at (time:8:10 PM), I was trying to withdraw money of Rs. 10,000/- from State Bank of India bank’s ATM at (ATM Address Type here), having ATM code no. CFBA123456789, this time electricity is gone and ATM machine has stop working so No cash came out of the ATM. However, immediately I received a SMS regarding the debit/deduction of amount Rs.10, 000/- from my account.
I am waited, after 10 minutes electricity came back but cash not came out. I immediately called the Customer representative. They told me that your money will come within 24 hours and if not, you should complaint to your home branch.
I waited for 24 hours to see if the amount got reversed back to my account, but no SMS was received. I even took out a mini statement from the ATM for my account, wherein I again checked about the transaction. Clearly, the debit of amount was only reflecting but there was no reversal.
Therefore, I kindly request you to look into the matter and credit back the amount of Rs. 10,000/- to my account at the earliest.
Kindly do the needful and oblige.
Thanking you in anticipation for your kind cooperation!
Yours faithfully,
(Account Holder Name)
Mob.00000000
Attached: 1. Copy of Mini Statement,
2. Received Transaction SMS Copy