Video 9: First things first. Why customers before P&L
Want to be kept up to date on our next CEO Retreat at our Disruption and Growth Laboratory? Then email us on: [email protected] in the title write 'CEO Retreat: keep me posted'
Join Ed & Selim as they share real stories and practical solutions to what it means to truly be customer focused.
Case in point, if you ask anyone 'what's your biggest pain when visiting any park from Six Flags, Disney or Universal Studios?' you know 99% will say 'queuing', but only Selim did anything about it.
3 Key Takeaways:
1. Customer Obsession Drives Transformation
2. Leadership Beyond Experience
3. Purpose Over Profit
Keeping It Simple