Three Words Leaders Shouldn't Use
“When you reduce your authority, no one is going to follow through with your treatment recommendation.” ~Anne Duffy
In this eye-opening episode of the Everyday Practices Dental Podcast, hosts Dr. Chad Johnson and Regan Robertson are joined by Dr. Maggie Augustyn who shares her experience and wisdom on why getting rid of three words from your vocabulary - “just,” “maybe,” and “think” - can revolutionize how you communicate and lead. Through engaging conversation and real-life examples, our hosts explore the profound effects these words have on patient perception and professional confidence.
Dr. Augustyn opens up about her own journey in refining her communication, highlighting the importance of clarity and assertiveness. She also touches on common pitfalls in dental practices, such as the tendency to downplay diagnoses with phrases like “a little cavity” or “a bit of gingivitis,” and how using such language undermines patient care.
As you listen to this episode, we want you to think about the following questions:
How does my use of language affect my professional authority?
Am I being intentional and self-aware in my communication?
How effectively am I educating and communicating with my patients or team members?
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