Docs as code vs Dedicated Knowledge Base with Brianne Bennett, Opensee
In our latest episode of the Knowledgebase Ninjas podcast, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool.
𝐊𝐞𝐲 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲
👉 According to Brianne, the main difference between docs as code and a dedicated knowledge base is the focus. In docs as code the emphasis is given to the code and the product, while a dedicated knowledge base prioritizes the users and the community.
👉 Brianne believes the quality of documentation tends to improve with a dedicated knowledge base tool, which offers more control over the content, style guides, and other elements.
👉 "Transitioning to a dedicated knowledge base can help reduce the workload of documentation for developers. However, it is important to keep them involved in the process", adds Brainne.
👉 "Another key factor to take into account is the style guide. It helps to eliminate inconsistent style across the documentation, allowing different authors who contribute to the documentation to maintain consistency, regardless of the topic”, says Brianne.
👉 In the future, technical writing will likely merge with UX writing, with documentation getting fully integrated into software products. This integration will allow clients to access it without leaving the product interface.
Find out more episodes: https://bit.ly/Document360knowledgeba...
Listen on Apple or Spotify
👉 Apple Podcast- https://apple.co/2Y2MUHg
👉 Spotify - https://spoti.fi/3h93Tzf
Request a Free Demo: https://bit.ly/DemoDocument360
14-day free trial: https://bit.ly/SignupDocument360
► Subscribe to http://bit.ly/Document360 for more updates.
► Find us on Facebook: / document360
► On LinkedIn: / document360
► On Twitter: / document360
#knowledgebasetips #docsascode #knowledgebase