Incident Management - Mårten Rånge
https://www.dotnetoxford.com/posts/20...
Incidents are part of dev life and can feel life shortening destructive. It doesn't have to be that way. By employing a lightweight and proven process incidents can instead be events with a reasonable level of stress that improves team spirit, builds trust in the organisation and leads to improvements.
Mårten Rånge has nearly 20 years of experience working as a consultant, developer and architect of desktop software. He has previously worked at companies like Microsoft, WCOM, Ericsson, Schibsted, and now currently works at Contracting Works.