How to create a knowledge base with Knowledge Management tool - Document360
Document360 is a knowledge management platform that plays an indispensable role in helping organisations capture information about their products, user manual, internal knowledge base, standard operating procedures, business processes, and so on.
𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝟑𝟔𝟎 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐬:
👉𝐈𝐧𝐭𝐮𝐢𝐭𝐢𝐯𝐞 𝐔𝐈: Makes it easy for you to add new articles under appropriate category.
👉𝐑𝐢𝐜𝐡 𝐄𝐝𝐢𝐭𝐨𝐫: Document360 has a WYSIWYG editor and a markdown editor. The Markdown editor allows writers to customise articles by using Markdown syntax and HTML. The WYSIWYG editor supports Rich Text formatting and has a comprehensive formatting toolbar; however, custom code cannot be used in articles.
👉𝐇𝐨𝐦𝐞 𝐏𝐚𝐠𝐞 𝐁𝐮𝐢𝐥𝐝𝐞𝐫: Allows you to personalise your home page by adding links, altering colours, including knowledge base topics, and more.
👉𝐕𝐞𝐫𝐬𝐢𝐨𝐧 𝐇𝐢𝐬𝐭𝐨𝐫𝐲: Document360’s flagship features is that you can have multiple versions of your project & get complete protection from accidental changes to content.
👉𝐂𝐚𝐭𝐞𝐠𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫: You can choose how many hierarchical levels of categories and subcategories will be shown by default in your public knowledge base category manager.
👉𝐌𝐮𝐥𝐭𝐢𝐥𝐢𝐧𝐠𝐮𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Localize your knowledge base in 40+ multiple languages and have custom homepages for each language.
👉𝐆𝐨𝐨𝐠𝐥𝐞-𝐥𝐢𝐤𝐞-𝐃𝐫𝐢𝐯𝐞: A unified place to store all your files and knowledge base assets such as images, videos, docs, and more formats comes in quite handy when you think about it.
👉𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Helps you understand end-user engagement with your knowledge base, based on Geography, Performance, Search, Team Accounts, Feedback, Link Status and lets you make data-driven decisions.
👉𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐄𝐱𝐭𝐞𝐧𝐬𝐢𝐨𝐧: Document360 offers variety of Integrations and extensions like Helpdesk, Team Collaboration, Translation & Browser Extension.
Chapters:
0:00 Document360 Feature Overview
0:18 Rich Editor
0:33 Home Page Builder
0:49 Version History
1:03 Category Manager
1:13 Multilingual support
1:23 Google like Drive
1:33 In-depth Analytics
1:43 Integration & Extensions
1:53 Many more features
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