Grievances raised on Instagram are the purest form of feedbacks that you can ever receive!
These people usually are the ones who discovered you organically on their social feed and somehow got convinced with your content to make a purchase.
And for those reasons it becomes extremely essential to be very receptive of their feedbacks & resolve as soon as possible.
You can't have a team that goes offline during non-working hours, given that most purchases via social media are made outside of those hours.
💡 Solution: Automate support on DMs with AI
Imagine AI-chatbot trained on your Shopify data to address customer queries 24*7 in all their languages answering queries.
Book a demo: https://bik.ai/demo/