XERO Revolutionized Customer Experience with Coveo AI
XERO's Nigel Piper shares their experience of transforming global customer support with Coveo's cutting-edge AI technology. Since partnering with Coveo in 2016, XERO aimed to provide best-in-class, personalized, and effortless support to millions of customers worldwide. Today, they're proud to showcase how they integrated Coveo AI across various use cases, with over 96% of customer queries on their support platform, XERO Central, being effectively resolved by AI-generated content.
Learn more about Coveo Generative Relevance Answering here: https://www.coveo.com/en/platform/gen...