IVR SOLUTION FOR BUSINESS GROWTH | IKONTEL
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients or service nodes. An IVR system (IVRS) accepts a combination of speech input and recognizes touch-tone keypad selection to provide appropriate responses in the form of voice, email and SMS. IVR is widely used by businesses to automate many functions.
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