Maximize Microsoft Teams ROI with CX-E v21.2 - Webinar
With the release of version 21.2, your OpenText™ CX-E Voice solution now fully integrates with Microsoft Teams Phone System direct routing.
This major development means you can implement the Teams Phone System while keeping your existing 3rd party telephony and contact center investments. Your staff can make and receive calls with the outside world, through Teams, while still benefitting from CX-E’s best-in-class voicemail, unified messaging, speech-enabled automated attendant, and personal assistant applications.
What’s new in OpenText CX-E Voice 21.2:
• Microsoft Teams integration
• Speech recognition tuning tool and improved reporting
• Security enhancements
• New system qualifications
• And more!