Handling Conflict With Customers, Employees, and More
Handling conflict with customers, mastering difficult conversations with employees, and MORE with HR expert and former brick-and-mortar business owner Elisabeth Robinson!
THIS is one of those videos that make me wish I could hop in a time machine back to 2015 when I was opening my business with what I know after this conversation. Knowing how to handle conflict and how to master difficult conversations with confidence would have saved me SO much anxiety, stress, and ALL the negative consequences that came from NOT having this perfected.
Our guest on the Play Cafe Academy channel today is Elisabeth Robinson of “Mastering Difficult Conversations”.
Elisabeth’s mission is to help people and businesses overcome pre-conversation anxiety and build confidence. Effective communication is a crucial skill in both personal and professional life, and today, Elisabeth is going to give us some really practical tips regarding how we can tackle conflict head-on and become better leaders in our business.
And Elisabeth also owned multiple brick and mortar bakery businesses so she has an amazing perspective as both an entrepreneur and highly trained and experienced HR professional to help guide us in this tricky area.
Today we are covering everything– from handling conflict with difficult customers, to handling issues with employees, and even navigating conflict BETWEEN employees– because I don’t know about you, but one thing I will always point to as something that shocked me about owning an indoor playground was just how much time and energy I would spend managing my team and hiring, training, firing– everything that comes with having support staff.
It blew me away just how all-consuming that was, and like I said, I really wish I knew then what I know now and Elisabeth is going to walk us through all of it step by step.
…….FREE RESOURCES …….
PROFITABLE PLAY PODCAST: https://apple.co/3fjcSi0
FREE DOWNLOADABLE INDOOR PLAYGROUND BUSINESS BUNDLE: http://bit.ly/indoorplaybusiness
WHAT’S WORKING FOR PLAY BUSINESS OWNERS IN 2024: https://bit.ly/3GwXQAS
PROFITABLE PLAY PODCAST SITE: www.michelecaruana.com/playpodcast
LIST OF ALL PROGRAMS AND RESOURCES: https://bit.ly/37yCxAC
READ MY PLAY CAFE OWNERS BLOG: http://www.michelecaruana.com/blog
FOLLOW ON INSTAGRAM FOR Q&A: instagram.com/itsmichelecaruana/
…….PREMIUM RESOURCES …….
LIST OF ALL PROGRAMS AND RESOURCES: https://bit.ly/37yCxAC
ENROLL IN PLAY CAFE ACADEMY: www.michelecaruana.com/playcafeacademy
DOWNLOAD OUR BUSINESS PLAN TOOLKIT: http://bit.ly/35GyCji
LAUNCH A MOBILE PLAY/EVENT BUSINESS: https://bit.ly/3KcJvMo
FACEBOOK ADS FOR INDOOR PLAYGROUNDS: https://bit.ly/birthdayads
BOOK MORE BIRTHDAYS: https://bit.ly/3FyWLap
BLOGGING CONTENT FOR CURRENT OWNERS: https://bit.ly/3FyWLap
HOW TO VALIDATE YOUR BUSINESS IDEA: https://bit.ly/3qtPrsx
…….SOCIAL/ BEHIND THE SCENES …….
FOLLOW ME ON INSTAGRAM: instagram.com/itsmichelecaruana/
FOLLOW ME ON PINTEREST: http://bit.ly/2ZeAzz0
FOLLOW ME ON TIKTOK: / itsmichelecaruana
…….POPULAR CONTENT …….
TOURS OF OUR INDOOR PLAYGROUND AND CAFE: https://bit.ly/35nLHNB
PLAY CAFE ACADEMY REVIEWS: http://bit.ly/2Sfbjan
COACHING CALLS WITH OTHER OWNERS: http://bit.ly/2MfJevB
OUR MOST WATCHED VIDEOS: http://bit.ly/2Qct0Vz
FOLLOW ME ON INSTAGRAM: instagram.com/itsmichelecaruana/
INDOOR PLAYGROUND PLANNING TIPS: http://bit.ly/2Qct0Vz
3 MISTAKES TO AVOID: https://bit.ly/2ThcSDZ