Learn Salesforce with Gemma - Session 25 - Introducing Service Cloud
In this session we take our first official look at service cloud. Cases, queues, assignment rules, auto-response and escalation rules. https://trailhead.salesforce.com/en/c...
In this session we take our first official look at service cloud. Cases, queues, assignment rules, auto-response and escalation rules. https://trailhead.salesforce.com/en/c...