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Collections Protocol for Apartment Locators
Objective:
To efficiently collect outstanding locator commissions by following a structured process and involving a debt collection law firm after 90 days of non-payment.
Key Steps:
1. *Establish a Protocol for Collections:*
Utilize the Bulletproof Collections Blueprint program to set up proper collection procedures.
Regularly follow up on outstanding invoices and maintain communication with property managers.
2. *Implement an Exit Strategy after 90 Days:*
Identify problematic commissions that remain unpaid after 90 days.
Partner with or hire a debt collection law firm specializing in debt collection for apartment locators.
3. *Engage with the Debt Collection Law Firm:*
Initiate a call with the law firm, the locator, and the brokerage firm to discuss outstanding invoices.
Provide necessary information and documentation to the law firm for collections. On Google Drive
4. *Coordinate Payment Remittance:*
Ensure that all collected payments are remitted to the brokerage firm.
Coordinate with the accounts receivable department to track and receive payments.
5. *Maintain Communication and Follow-Up:*
Regularly communicate with the law firm to track progress on collections.
Follow up with property managers and maintain a friendly yet assertive approach to payment reminders.
6. *Document and Share Information:*
Upload individual outstanding invoices to a shared drive for the law firm to access.
Ensure all relevant information is documented and shared for efficient collections.
Cautionary Notes:
Avoid threatening litigation too soon to prevent damaging relationships with property managers.
Ensure all communication with property managers is professional and respectful to maintain positive relationships.
Tips for Efficiency:
Regularly update and review the collections protocol to adapt to changing circumstances.
Maintain open communication with the law firm and brokerage firm to ensure a smooth collections process.
Provide clear and detailed information to the law firm to expedite the collection of outstanding commissions.
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