OmniChat for Jira Service Management
Customer engagement starts with personalised conversation. The global leader in omnichannel communication is ready for Jira Service Management.
Our company announces a first product partnership with Infobip, a global leader in omnichannel communication. With 7+ billion transactions per month, Infobip is a trusted partner in expanding business messaging and building enterprise relationships. To create an Infobip account, get the free trial to explore the platform using SMS. To enable WhatsApp please contact our Sales Team.
With over 5 billion people sending and receiving SMS messages and 2 billion WhatsApp users, omnichannel support is a must today:
Customers can raise requests and send feedback via WhatsApp and SMS (soon Viber and more)
Build more personalized communication with real-time messages
Add a phone number for existing JSM Customers and switch to omnichannel communication
Exchange images and files with customers to improve resolution time
Use WhatsApp templates for secure communication
Configure a custom project and request type for each number