Customer Success equals Project Success (S2.E1) | The Klient Inception Series
In this episode, we share tips, real-world examples, and lessons learned across the five key projects that drive success and revenue for Salesforce SI Partners. Hosted by Klient CEO Yanick Abraham & Sales Lead Sean Nazarian, it features special guest Katie Bluth, CEO at Saasinct (SI Partner) & Klient customer and implementation partner.
0:00 Introduction
02:00 Customer Success Equals Project Success
03:36 Overview of the 5 projects that drive success
05:10 #1 Customer billable projects
09:56 Klient demo (customer billable projects)
13:20 #2 Customer roadmap project
14:26 Klient demo & role play (customer roadmap project)
20:56 #3 Non-billable customer support project
21:55 Klient demo (non-billable customer support project)
24:43 #4 Employee recruiting & onboarding projects
25:48 Klient demo (employee recruiting project)
30:47 Klient demo (employee onboarding project)
32:09 #5 Pre-sales projects & Klient demo
37:38 Special Klient offer & conclusion