Total Quality Management (TQM) Explained | Deming, PDCA & 14 Principles
How ONE $11 Decision Killed 500 People — And Changed Engineering Forever | TQM Explained
Ford had an $11 fix. They chose not to use it. 500 people died.
This is not just an engineering failure — it's a Total Quality Management failure. And in this video, you'll understand exactly why — and how to make sure it never happens on YOUR watch.
In this complete beginner-friendly lesson (Week 3 of the Quality & Reliability Engineering Series), you'll learn:
✅ What TQM actually means — broken down word by word
✅ The 3 Pillars of TQM: Counting, Customers & Culture
✅ The modern history of quality — from Taylor (1911) to Six Sigma
✅ How two Americans rebuilt Japan's entire manufacturing industry
✅ Deming's 14 Points — explained with real engineering examples
✅ The PDCA Cycle — the engine of continuous improvement
✅ How to apply TQM thinking to your exams AND your career
Whether you're an engineering student preparing for exams, a fresh graduate entering your first job, or a professional who wants to think like a world-class quality engineer — this video is your complete foundation.
📚 QUALITY & RELIABILITY ENGINEERING PLAYLIST (Watch in Order)
• Quality and Realibillity Engineering
⏱️ TIMESTAMPS
00:00 Intro
01:34 Introduction to Total Quality Management (TQM)
03:06 TQM Concept
04:49 Three Pillars of TQM
07:40 Modern History of Quality Management
11:30 Deming’s 14 Points
16:27 Deming / PDCA Cycle
20:42 Summary
22:03 Outro
23:22 End
💬 Discussion Question:
Which of Deming's 14 Points do you think is most critical for modern engineering teams? Drop your answer in the comments — let's debate it.
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