FOTE14: Miles Metcalfe 'Co-Creating the Future'
Term has only just started, but you’re already working late. The autumn nights are drawing in, and it’s dark in your office. You’d like to switch on the lights. Since the new smart lighting system was installed, though, you need to fill out an RFC and wait for the change board to convene before someone will replace a light bulb.
A licensing dispute means that half your undergraduate textbooks are currently offline. You need to email the publishers’ lawyers. But the email isn’t working. The Exchange server is “experiencing issues”. Your IT department may be ITIL compliant, but the email still doesn’t work and speaking to the “customer service agent” leaves you feeling like an idiot.