Planning, Implementing, and Managing a Community Connect Program
Health systems using Epic have the option of implementing Community Connect to extend their EHR to non-owned community clinics and hospitals. Done well, Community Connect can enable a health system to enhance population health management, build closer relationships with community physicians, and ensure that they have a complete view of their patients’ care record. While building a Community Connect program can bring benefits, it also comes with challenges as it necessitates new roles, processes, and tools as your IT team essentially becomes an EHR vendor and provider.
This webinar covered the planning, staffing, and implementation considerations, whether you’re considering implementing a new Community Connect program, or whether you want to optimize an existing, mature program.
0:00 Introduction
3:08 COMMUNITY CONNECT OVERVIEW
4:36 COMMUNITY CONNECT PITFALLS
10:48 STRATEGIC ALIGNMENT & GUIDING PRINCIPLES
13:46 GETTING ORGANIZATIONAL BUY-IN
15:51 MARKET SCAN
17:47 PROGRAM SCOPING
19:36 STAFFING MODELS & TEAM PLANNING
25:01 ALLOWABLE CUSTOMIZATION AND STANDARDS
29:13 BUDGETING & COST MODEL
32:09 PRICING CONSIDERATIONS
34:51 CONTRACTING & SERVICE LEVEL AGREEMENTS
38:22 IMPLEMENTATION APPROACH
44:39 COMMUNICATION & RELATIONSHIP MANAGEMENT
46:24 OPTIMUM'S COMMUNITY CONNECT SERVICES