CX Research: 4 Tips to Understand Customers Better
Discover how customer panels, immersion programs and ethnographic research can help take your CX research to the next level 🤔
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Chapters:
00:00 Explore 4 essential CX research tips
00:42 Apply the JTBD framework
01:32 Focus on ethnographic research
02:30 Make use of customer panels
02:54 Run immersion programs
03:57 Wrapping up
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