Digital Transformation as a Catalyst for Cultural Change | Operations Calling 2024
Learn more about Operations Calling - 👉 https://www.operationscalling.com/
How do you transform a global manufacturing giant with 100+ facilities? It's not just about new tech - it's about changing the culture.
Join Audrey Van De Castle of Stanley Black & Decker and Jane Arnold of Aperio as they unpack the real work behind digital transformation. Audrey shares how her team tackles the complexity of 100+ sites and 18,000 processes by focusing on people first. Learn how they balance a top-down strategy with bottom-up citizen development to build a culture of accountability and trust on the shop floor.
This session covers:
• How to build a foundational data layer before deploying new tools.
• The strategy of blending top-down standards with bottom-up innovation.
• Why direct operator feedback and buy-in is non-negotiable for success.
• Practical advice for managing citizen development without creating chaos.
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About Operations Calling: Operations Calling is Tulip's annual conference that brings together industry leaders and professionals to explore and advance the future of manufacturing. The event focuses on the latest trends, technologies, and innovations in the field, offering a platform for learning, networking, and collaboration. Attendees gain insights into cutting-edge topics like AI, digital transformation, and operational technology, while also getting hands-on experience with some of the industry’s leading technologies.
00:00 Intro
00:41 Meet the manufacturing leaders
02:41 The challenge of 18,000 processes
05:01 Building a foundational data layer
07:21 Balancing top-down & bottom-up change
11:59 Using standards to drive adoption
15:32 Taming citizen development
18:45 Why operator feedback is crucial
22:50 The real challenge: Cultural change
27:03 Audience Q&A
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