How many times have you provided one of your team members with directions for completing a task you needed their help with to get wrapped up by a certain time, but ended up with something far different from what you had hoped or missed the mark entirely? I’m sure we’ve all been on both ends of scenarios like that. We knew exactly what we meant when asking for help, but somehow it got lost in translation…
Think back to the four specific values I shared before - respect, integrity, communication, and excellence - and consider how much variance could creep in, even with such simple wording and relatively clear definitions included, if every individual involved had to decide for themselves exactly how they were to apply those in their respective roles. Then add all the other daily stresses of a to-do list, plus a fair amount of pressure to drive revenue in a way that makes a stockholder happy. I have vivid memories of watching the games that were played to make the quarterly numbers look good for Wall Street, and the company I worked for never came close to having a mess like Enron had. With the slightest bit of ambiguity around our values, even the fanciest definitions won’t do much to keep things from going really wrong - especially when the biggest rewards are going to the folks who are openly skirting the boundaries of those values.
For more on this, check out https://www.dove-development.net/what...