How to transition to a new ServiceNow instance | Instance Strategy Talks #2
When transitioning to a new ServiceNow instance for the reasons we discussed in talk #1, there’s only one approach that guarantees success. Hear expert Ruben explain this approach—based on People, Process & Technology—and his do’s and don’ts for each of these areas, including some valuable and very practical tips on People Management!
00:00 Introduction & recap ep. #1
01:16 Transitional approach of People, Process & Technology
02:10 How to best migrate users (Process & Technology)
04:55 People management (People)
05:33 4 key principles that will make your transition a success (People)
08:21 Best practices for service portal go-live (People)
10:16 Benefits & summary of our approach
INSTANCE STRATEGY TALKS
In this series, our experts share our ServiceNow instance best practices to maximize the platform’s potential and ROI.
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