Transforming Outpatient Services across Morecambe Bay (sv)
Over the past few months, new ways of delivering services via non-face-to-face or digital systems have been trialled across Morecambe Bay in response to the risks posed by the Coronavirus (COVID-19) pandemic to keep patients and staff safe.
The transformation of outpatients services has included:
*providing telephone and video outpatient appointments where clinically appropriate
*replacing outpatient appointment letters by post with a text message direct to the patients’ mobile phone with a link to an electronic appointment letter
*electronic booking that gives people more control over their outpatient appointment. A secure text message is sent to patients with a link to date and time options which enables the patient to choose a date and time that suits them.