Customer relationship management (CRM)
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Sylwer ar ddyddiad y fideo hwn. Er bod y cynnwys craidd yn parhau i fod yn berthnasol, efallai na fydd rhai manylion (e.e. cyfeiriadau at gyllid, deddfwriaeth, is-deitlau neu ffeithiau mân) yn adlewyrchu safonau cyfredol. CRM systems are not just vital sales tools, they offer serious business power. They are a central point for storing all your customers’ data - emails, phone calls, visits, social media communication, web chat, sales progress and deals can be recorded.