Is Rivian's Service Really Better Than Tesla
In this video, I share my frustrating experience with the Rivian service center. After my truck was damaged during a previous visit, I returned to have it repaired. However, the service center's actions and communication left me feeling disappointed. Join me as I discuss the issues I encountered. I'll also share my thoughts on the Rivian loaner experience and the importance of proper vehicle care. To Rivian’s credit, the truck is back with no additional issues.
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0:00 Intro
2:58 Going over the truck before drop off
4:12 Arrived at service
4:45 R1S Studios
5:41 Swapping loaners
6:41 Home Depot trip
7:50 Day 12 update
10:01 Comparing R1T vs R1S driving
13:31 Inspecting the truck before leaving service
14:50 Invoice
17:22 Outro