Taking Ownership of your Visitor Experience
Speakers: Lily Pender, Partner, theWholeStory and Josh Gaillemin, Partner, theWholeStory
theWholeStory will demonstrate how staff and volunteers at Tate can now use every contact with their visitors to better connect them with the site, collection, history, values… What is taking up most of your FoH team’s time and energy, and is it the reason visitors come?