Singapore Work Culture - WhatsApp Hell and Escalations
Continuing in our series talking about Singapore office work culture. Back in Dec 2019, I moved to Singapore from the United States and worked for Cisco (Meraki). Everyone should absolutely take the opportunity to visit and work in Singapore, but there are certainly some differences in the work culture. In this video we'll talk about Singapore's favorite chat program, how often you'll see escalations and management roped into conversations and the customer/vendor adversarial mindset.
Timestamps
1:21 Phone Use
1:32 Chat Programs - WhatsApp
2:00 Text/SMS Usage US versus Singapore
2:15 Times when you’re messaged
2:50 Sales Engineer Tip - You don’t need to answer messages right away
4:19 Singaporean viewpoint of not answering right away
5:18 WhatsApp rooms with lots of people
5:27 Sales Engineer Tip - Watch out for the phone numbers and people added to a room
6:15 Adding people to chat/emails - etiquette
8:08 Calling people - US versus Singapore
9:34 Escalations
9:55 Customer and Vendor relationship
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