How to Setup Labels Function to Message2u Subscriber
Timestamp:
00:00 - How to Use Message2u Subscriber Labels
00:57 - Two Nodes for Calling the Label Function
01:26 - Adding a New Label
02:06 - Navigating to Flows
02:21 - Creating an Action Note for Labels
02:38 - Adding a Condition Note for Labels
03:18 - Manual Label Assignment via Bot User
03:43 - Utilizing Labels for Automation
04:06 - Checking Labeled Subscribers for Reminders
04:13 - Conclusion
In the world of customer relationship management, organization is key. With Message2u, you have a powerful tool at your disposal – Subscriber Labels. These handy labels allow you to categorize and manage your subscribers effortlessly, ensuring that important tasks, such as sending reminders or promoting new products, are never overlooked.
Whether you're a seasoned Message2u user or just starting out, this comprehensive guide will walk you through the process of utilizing Subscriber Labels to streamline your workflow and elevate your customer experience.
Step-by-Step Tutorial:
Creating a New Label
Before you can assign labels to your subscribers, you'll need to create the labels themselves. Navigate to the bottom left corner of your Message2u dashboard and click on the "Content" tab. Under "Labels," click once to access the label management section. On the right side, you'll see the "New Label" button – click on it and enter a descriptive name for your label, such as "Reminder" or "New Product." Click "Save," and your new label is ready to use.
Assigning Labels via Flows
One of the most efficient ways to assign labels is through Message2u Flows. Open any existing flow or create a new one, and you'll find two nodes that can interact with labels: Action notes and Condition notes.
Action notes allow you to automatically add or remove labels from subscribers. Simply create an Action note and select the "Add Label" or "Remove Label" function under Basic Functions.
Condition notes, on the other hand, enable you to check whether a subscriber has a particular label assigned. Add a New Condition, select "labels" in the "if" options, and choose the desired operator (e.g., "has any of the following" or "not in"). Then, select the label you want to check for.
After configuring the necessary nodes, don't forget to save and publish your flow to make the changes live.
Manual Label Assignment
In addition to automated label assignment through Flows, Message2u offers a manual option. On the left side of your dashboard, click on the "Bot User" section. Select the subscriber you want to manage, and their profile will open. Look for the "Label" option and click on it. On the right side, click "Add," and you'll see a list of available labels. Select the desired label, click "Save," and the label will be assigned to that subscriber.
Utilizing Labels for Automation and Reminders
With labels assigned to your subscribers, you can now leverage them for various purposes. When creating new Flows or automations, you can incorporate conditions based on subscriber labels. For instance, you could set up a Flow to send payment reminders to subscribers with the "Payment Reminder" label or promote a new product to those with the "New Product" label.
Conclusion:
Subscriber Labels in Message2u are a game-changer for efficient customer management. By following the steps outlined in this guide, you'll be able to organize your subscribers, automate essential tasks, and deliver a superior customer experience. Whether you're reminding customers about payments, promoting new offerings, or keeping track of specific subscriber groups, Subscriber Labels provide a flexible and powerful solution. Embrace this feature, and watch as your workflow becomes streamlined and your customer relationships flourish.
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