Predictive Analytics in Operational Excellence and Risk Management
In this webinar, you will learn what predictive analytics is and how it can help financial institutions improve their customer service, assess risk and make preventive actions, therefore, increasing their revenues. We will showcase how we can use powerful predictive analytics tools in the two case studies:
• Accessing risk by predicting potential customer churn to make predictive and preventive decisions.
• Analyzing and improving customer service satisfaction by reducing hold time.