Smarter Review Request Walkthrough: How to Get More Positive Reviews | Tina Servis
In this video, I walk you through my Smarter Review Request strategy—a structured process designed to gather genuine customer feedback before prompting them to leave a Google review. This system ensures that clients are satisfied with our service first, allowing us to address any issues before they reach the review stage. For my house cleaning company, we trigger this workflow when a job is completed, verifying if a Google review has been left previously. If not, we send a simple message asking for feedback, which branches into different follow-up actions based on their responses.
Clients who rate our service as 1-3 are flagged for immediate attention by our team, while a rating of 4 or 5 prompts us to send a Google review link. We even follow up for additional insights if clients rate us 4, to understand how we could improve to a 5. If they leave a 5-star review, we thank them and save their feedback for internal recognition. For clients who don’t respond, we send follow-up messages a few times before eventually closing the process.
This smart workflow not only helps in gaining positive reviews but also improves client retention and satisfaction. Watch along to see how you can implement this smarter review request system in your own business!
Keywords: Smarter Review Request, customer feedback, Google review strategy, review automation, client satisfaction, business reviews
Relevant Hashtags: #SmarterReviewRequest #CustomerFeedback #GoogleReview #ClientSatisfaction #ReviewAutomation #BusinessTips #gohighlevel
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