00:09 - Has there been anything difficult or challenging about implementing a HOP approach?
00:43 - Did you encounter any issues with staff accepting the HOP approach?
02:13 - What cultural barriers did you have to implementing HOP?
03:02 - Do you have examples of using HOP approach in your workplace?
04:42 - Was it hard to convince management of this new approach?
05:14 - What ways do you measure safety?
06:37 - How long did it take to see success with HOP?