How compliance set benchmark for customer experience – Geek Night Pune
Topic: How compliance set benchmark for customer experience
Summary:
Adhering to regulatory mandates from regional authorities such as the Reserve Bank of India (RBI) or industry bodies like Web Accessibility Initiative (WAI) are seen as an unwelcome and imposed cost. In recent times, the financial services sector has witnessed a slew of customer focused regulations alongside scrutiny. And as companies provide features to comply with such guidelines (that target particular customer segments or functions), the larger user base becomes accustomed to them as well – the new features are gradually realigning customer experience benchmarks. This session explores a few such behavioral changes and benchmarks that began as regulatory guidelines but are common today.
Speakers:
Mahima Gupta:
Principal Consultant, Product Management
https://www.thoughtworks.com/en-au/pr...
Event details:
Geek Night Pune
Thursday, May 12, 2022