Goodbye to Clinique for Me!
Clinique's response to my suggestion wasn't put so tactfully.
I suggested to them over their website contact that they make Wrappings fragrance available all year round. Also in the larger size without being bundled with another product.
When I went to the Macy's site, the reviewers had all written the same thing: wanting it year round and to be able to purchase the fragrance alone (not have to get a lotion).
Their communication didn't incline me to have much esteem for their company. This was their response to me:
Thank you for your interest in Clinique.
While we very much appreciate your interest, we hope you can appreciate that Clinique maintains both research and creative staffs to continuously improve our products and services. It is, therefore, quite possible that one of our employees or outside consultants is already familiar with ideas forwarded by one of our consumers. For this reason, we have adopted a policy which precludes acceptance, consideration, or retention of ideas which do not originate within our organization or through our third party consultants.
We appreciate the spirit in which your suggestion was submitted and I will be sure to forward your comments to the appropriate executives for review.
Thank you for taking the time to contact Clinique. We value you as our consumer and appreciate that you took the time to share your thoughts with us.
Sincerely,
Gloria C
Consumer Response Representative