Jira Service Management Fundamentals | May 2026
🖥️ Getting Started with Jira Service Management | Beginner ITSM Training
New to Jira Service Management? In this free introductory webinar, Valiantys’ Atlassian Certified Experts walk through the fundamentals of Jira Service Management (JSM) and how teams use it to streamline support, service delivery, and internal operations.
Whether you're an agent, project administrator, or someone exploring ITSM for the first time, this session provides a practical overview of the core features and workflows used in Jira Service Management.
During this session, you'll explore:
☑️ The basics of Jira Service Management and ITSM
☑️ How customers and agents interact with requests and queues
☑️ Request types, SLAs, portals, and workflows
☑️ Foundational project configuration and administration concepts
☑️ Tips and best practices for building scalable service projects
This webinar is designed to help new users gain confidence navigating JSM while understanding how service teams can improve collaboration and support experiences using Atlassian tools.
Stay connected with Valiantys:
📧 [email protected]
🌐 https://hubs.la/Q04gHtS50
✨ Subscribe for more Jira Service Management tutorials, Atlassian training content, and ITSM best practices. If you enjoyed this session, be sure to like the video and leave your questions in the comments below!
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