Jira Service Management Fundamentals | August 2024
In this free 1-hour webinar, Valiantys' Atlassian Certified Experts provide an overview of Atlassian's high-velocity ITSM solution, Jira Service Management. The webinar will cover customer portals and connecting service agents to Dev & IT Ops teams within the highly collaborative Atlassian tools.
Outline:
• Intro to JSM, Help Center walkthrough
• Submit tickets as a customer
• Work tickets as an agent
• Manage the project as a project admin