Lecture 1_ Business Process Management (BPM)
Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities.
The term “improvement” may take different meanings depending on the objectives of the organization, e.g. reducing costs, reducing execution times, and reducing error rates, but also gaining competitive advantage through innovation.
BPM is about managing processes, i.e. entire chains of events, activities, and decisions.
In this chapter, we describe typical processes that are found in contemporary organizations.
We provide a definition of business process and BPM.
We then provide a historical overview of the BPM discipline.
Finally, we discuss the BPM lifecycle.