Avaya OneCloud Midmarket Solutions Introduction
• After this introduction about Avaya, Let me take you through Avaya OneCloud Midmarket Solutions.
• Today Avaya offers Small and Midsize customers and companies 3 Packages of Digital Transformation solutions:
• Package number (1) is the Unified Communication Solutions like Hybrid Telephony system, Mobility, work remotely from anywhere, Collaboration include video and audio conferencing, and branch connectivity.
• Where Avaya here helping the customers to handle their internal and external communications and work from home or anywhere by using any device at any time.
• Also Avaya helps the customers to handle their audio and video conference meetings with full collaboration, recording, archiving, file sharing, and task management with unlimited storage.
• Package number (2) is the Full Omni Channel Contact Center includes Inbound and outbound voice calls, email, SMS, Fax, Webchat, Social Media, WhatsApp, Chatbot Plus the Recording, Reporting, Realtime, Dashboards, Skill-based routing with Advance Contact Center tools and applications like Workforce Management and Optimization, CRM Pop screen and Customer satisfaction feedback and Survey.
• Package number (3) is the Other Value-Add Applications around the Avaya Core system Like Call Billing, Call Budgeting, Call Back Manager, Case and Ticketing Management system, Outbound Auto Dialer, Web Click to Call, Healthcare Applications and Hospitality Applications.