The development of Bo, Air Asia's virtual customer service assistant, was using the latest tech including Unreal Engine, Metahuman, Rokoko Motion Capture Suit, and Face Capture Tool. The team captured a live actor's movements and expressions to animate Bo in real-time, resulting in a highly advanced and lifelike virtual assistant. Bo provides customers with a human-like experience, making customer service more accessible, convenient and efficient. The team's dedication has made "Ask Bo" a success and a leader in the virtual customer service industry.