Implementing Service Level Objectives (SLOs): turning metrics into meaningful conversations.
At #LocalhostConf22, Marcelo Mendonça and Uzziah Eyee; Site Reliability Engineers at Dapperlabs gave a talk on the above topic. Marcelo spoke about the meaning of SLOs and why building them around the users is important. He said, “it’s your users that define your system’s reliability.” He added that organisations should put enough work into understanding the user journey by focusing on the complex interactions between users and their systems.
Marcelo said, “SLOs will increase your team’s confidence by showing when to try something new or hold back.” adding that it’s important to be able to communicate the benefits with the development team.
He recommended that when it comes to SLOs, the engineers should start small by focusing on one or two user journeys.
Uzziah spoke on error budgets, how to set error budget policies, SLO culture, and how to communicate it properly with the rest of the organisation, especially to the non-technical teams.
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