How to Enable “Modify All Data” Permission for a Profile in Salesforce Service Cloud?
https://help-desk-migration.com/sales...
Salesforce has this thing called Profiles. With their help, you can define what a user can do in Salesforce. To have the tickets migrated correctly, before starting the Free Demo make sure that the profile agents belong to has: a) Salesforce license and b) Modify all data permissions on.
The video includes the following:
00:00 - Introduction
00:16 - Check profile licenses
00:28 - Enable the Modify all data permission
00:56 - Check if all agents are assigned to the profile
Read on the original article: https://help-desk-migration.com/help/...
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Help Desk Migration is an automated migration service that transfers data between numerous help desk software including Zendesk, Freshdesk, Freshservice, Jira Service Management, ServiceNow, Salesforce, Hubspot, and more. Also, you can import data to a help desk platform from any source: email provider, CSV, or database.
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