GradedGem Update Video - Order Update System / Turnarounds & Returns / YouTube Videos!
Hey guys, I hope this video clarifies a lot of queries, if you have a general question then just place below and I'll try answer, if specific give us a call on 0800 599 9892 or [email protected]
0:00 Intro
0:30 General Update
1:18 Customer Communications
2:00 Order Update System - Temporary Suspension
3:08 Turnarounds Advice
4:08 What are we doing right now
5:25 EU Shipping
6:25 Order/ Account Issues - Payment Plans
7:28 Why you cannot subtmit cards right now
8:47 Cards shippped to us after deadline
9:14 Closing Statement
Just to note on some frustrations, we do totally get it, things haven't been perfect and PSA Turnaround times have just grown and grown. GG are committed to improving our service but realistically if your cards are at PSA and not with us it is hard to have direct action. We are waiting same as you. Once graded return come through our door, we'll send them straight to you :)