5 Ways to Diffuse Angry Customers | Extending Credit Lines to SMBs | Customer Relations Tutorial
Just yesterday, a 'Pa' called screaming, "Why haven't you given me credit? Why haven't you noticed what a good (COD) customer I am? Does 20 years of loyalty mean anything?" [He continued] ranting as I madly looked around for a credit file or a clue as to why he might be so upset.
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Highako Academy brings together more than 20 credit-collections industry leaders and attorneys including Robert Shultz, Scott Blakeley, and Wanda Borges to bring bite-sized, on-demand, job-relevant online learning to credit, and collections professionals worldwide. We offer a range of micro-learning opportunities—live workshops, course modules, skill assessments, downloadable resources, and community forums.