7 C's of Communication
7 C’s of Communication – Communication Skills
Communicators- senders and receivers differ in mental filters; they are influenced by their back grounds, viewpoints, needs, experiences, attitudes, status and emotions
Because of these differences, communication senders need to access their messages through the eyes of receivers to be sure they have included all the relevant information
7 C’s of Effective Communication are:
1. Completeness
2. Conciseness
3. Consideration
4. Concreteness
5. Clarity
6. Courtesy
7. Correctness
1. Completeness
Provide all necessary information
Answering the 5 W’s help make messages clear: who, what, when, where and why
Answer all questions asked
Look for questions: some may even appear buried within a paragraph. Locate them and answer them precisely
Give something extra, when desirable
Use your good judgment in offering additional material if the sender’s message was incomplete