Marker.io 101 | 10 | The Feedback page
When a user submits feedback on your website, a comprehensive Feedback Page is generated within Marker.io to help your team effectively address the reported issue.
The Feedback Page features a sharp screenshot that accurately identifies the specific area related to the feedback. This enables your team to quickly locate the area of concern. The Session Replay video offers a deep, contextual understanding of the reporter's experience on your website leading up to their feedback submission. Informative technical data such as the reporter's device type, browser information, and screen size are automatically captured to help your team replicate issues.
On the right-hand side, you can communicate with your reporters, they will receive an email where they can reply. All communication will be synced to the feedback page. If you integrate with any of our issue trackers or project management tools like Jira here everything will be synced there also. Finally, one of our most important features: when you close an issue in your PM tools, it will automatically resolve the issue feedback page and notify your reporter that the issue is now resolved, streamlining the entire feedback process.